Terms and Conditions

Terms and Conditions

 

These terms and conditions and any other associated documents cited, (“Terms and Conditions”) set out the terms in which our website can be used, and goods are sold by ahlandates.com operated by Ahlan Luxury Gourmet. By using this website, you agree to accept all Terms and Conditions, so please ensure you read them. You must not use this website if you disagree with any of these Website Terms and Conditions.

We keep these Terms and Conditions up to date and we may amend them from time to time without providing notice to you, so remember to check back to this page periodically as the latest Terms and Conditions will apply. When you place an order or use the Website, you are deemed to have consented to the latest version of the Terms and Conditions provided on the Website.

If a change in the law requires us to change our Terms and Conditions after an order is placed before it is fulfilled, we are legally obliged to change your order.


Customer Restrictions

Whilst we want to reach everyone with the content on our website, individuals that are under 18 are not able to agree to these Terms and Conditions and as such not permitted to make any orders. All others must be authorized to use the credit/debit card that will be used as payment for an order.

The contract created with you is only intended to be created with you and not with any third parties. As such it is not intended to benefit any such other person and no such person, or the third party will be entitled to enforce any of the Terms and Conditions.


Intellectual Property

Ahlan Luxury Gourmet owns or has permission to use all intellectual property rights on its Website. All such intellectual property is protected under legislation around the world. All such rights are reserved.

Your use of www.ahlandates.com and its contents does not grant you any design, trademark, copyright, or other intellectual property rights or information provided on our Website. You are permitted to use the content of our website as expressly authorized by us and for personal use, the use of the website for commercial purposes is strictly prohibited. This involves without limitation, copying the content on the website, using the Ahlan trademark or trading name, or any marks that are considered similar, linking, and commercially exploiting.


Breaching of Terms

Any misuse of the Website and any method to interfere with the functionality or to steal our client’s customer data is a breach of the Terms and Conditions.

In addition to the above you are specifically restricted from the following when using the Website:

  • Engaging in any data mining, data harvesting, data extracting, or any other similar activity.
  • Using the Website contrary to applicable laws and regulations, or in any way which may cause harm to the Website or Ahlan Luxury Gourmet.
  • Using this Website in any way that impacts user access to this Website.
  • Publishing any Website material in any other media or using it for any other commercial purpose.
  • Publicly showing any Website material or using the Website to engage in any advertising or marketing.
  • You must not link the Website in such a way to suggest any form of association, approval, or endorsement on our part where such a relationship does not exist.
  • Selling, sublicensing or otherwise commercializing any Website material.
  • Framing the Website on any other form of media without permission.

You hereby indemnify Ahlan Luxury Gourmet to the fullest extent from and against any and/or liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of these Terms and Conditions or misuse of the Website.


Use of our website

Access to our Website is free of charge to use by using your arrangements to access the Website. We reserve the right to alter, suspend or discontinue our Website or any part of it at any time and for any period and we will not be liable to you in any way if our Website is unavailable.

If you wish to link our Website you may do so if it is in a manner that does not damage our reputation and is legal and fair. As set out above you are prohibited from suggesting any form of association or endorsement on our part where such a relationship does not exist.

By registering or placing an order on the Website you warrant that you are not restricted from using this Website under these Terms and Conditions and the information you provide is yours and accurate in all respects, it is your responsibility to keep the details you provide to us up to date. In no event shall Ahlan Luxury Gourmet, nor any of its officers, directors, or employees shall be held liable for anything arising out of or in any way connected with your use of the Website and such individuals shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

If you sign up to obtain an account with us, please keep your confidential login confidential and do not access another login. We also recommend that you use anti-virus software when using our Website. Although we have measures in place, we can’t guarantee that our Website will be secure from viruses’ or risks posed by hackers and we will not be responsible for any loss that occurs. Please notify us as soon as possible if you believe your account has been compromised and keep in mind that our customer service representatives will never ask for your password.


Orders

When you place an order, you should receive an acknowledgment e-mail confirming such placement. If you do not receive such an email, please contact us by email or phone by using the details provided in these Terms and Conditions.

When the order is placed, subject to your rights of return, your contract with us to buy the items described in the order, at the price indicated including any additional fees such as taxes, delivery fees, and any duties where they arise although not specified in the order.

Orders are then subject to our acceptance; the order is not accepted at the point of receiving an email confirming such placement as described in the paragraph above. We reserve the right to accept or deny the order based on without limitations the following factors:

 

  • Eligibility – As stated in these Terms and Conditions the customer must be 18 and must be the person authorized to use a payment method.
  • Ability to make payments – The order can only be accepted once the payment has been approved and debited from the payment card.
  • Suspected fraud.
  • Shipping restrictions – As a result of legal, regulatory, customs, and duty restrictions that may be applied to orders outside of Saudi Arabia / U.A.E & India it may not be possible for us to fulfill the order.
  • Stock availability – Although the website may state that a product is available this is an estimation based on what we think will be immediately available. Our inventory can change through the day as a result of our points of sale and it may be in rare cases that the product has sold out before we can accept the order. We do not warrant or represent that the goods will be available.
  • Incorrect order price – As is human nature, mistakes can occur on websites. If we notice that the pricing is incorrect, we will contact you with the correct price.

Very rarely, we may need to refuse or cancel an order or freeze an account based on matters listed above, we shall not be held liable for such action and if there is such an issue with the order, we will get in contact with you.

The order will only be approved when you receive an email confirming so or an email from us confirming that the goods have been dispatched.


Payments

Although we make all reasonable efforts to ensure that all prices shown on the Website are correct, if we discover an error in the costs of goods on the Website, we will inform you and will give you the option of reconfirming your order at the correct price or canceling it. If we receive no response, we will cancel the order.

Delivery costs and associated costs will be added to the order, these costs are your responsibility and must be paid in advance and you will be prompted to pay during the order process. Any additional costs that arise upon delivery such as customs and duty costs are also your responsibility.

By entering the payment details on our Website, you warrant that you are duly authorized to pay using those payment details. We shall not be held liable for any misuse of payment methods and we shall reserve the right to decline orders where we suspect that payments are not authorized or the payment has declined due to incorrect details being provided.
International credit card providers determine exchange rates and any other additional costs

for processing payments. You are liable to pay all such costs and we shall bear no responsibility.


Labeling, Goods, and Pricing

We reserve the right to change the pricing of goods from time to time. We will honor the pricing made at the time your order is subsequently changed unless in the case of a mistake to which we will contact you with the correct price and your options.

Whilst we make considerable efforts to ensure that we are transparent and reliable in ensuring that the description and display of goods on the Website corresponds to the goods in actual form, we do not warrant or represent that the goods will be the same. Our packaging and creation of some of our flavors of goods are very intricate and it is difficult to catch that image on the Website. The images on the Website are for illustrative purposes and due to a range of environmental factors such as quality of photograph etc and portrayal of color, there may be slight differences with the products in actual form.

As our goods are in the food industry business, we strive to ensure that our labeling is correct, if there are any issues, we will inform you before the order is confirmed. As our goods are prepared in an environment where nuts are present, although we take safety precautions to ensure the separation of products that contain nuts and those that do not we cannot guarantee that the products are free from any nut traces. We advise that if you have any concerns regarding any of our products based on allergies you may suffer please contact us and raise any concerns.


User-generated content

We welcome any reviews of our products that you provide on our website, however, by providing such a review you agree to be solely responsible for the content you post and you grant us the unrestricted right to use such content for replication. We will be monitoring the content posted but we will not be held liable for inappropriate posts. We reserve the right at our discretion not to publish or to remove any comment including those that we deem improper. Such content that is deemed improper includes, defamatory, racist, malicious, harmful, encompasses personal data, infringes copyright or intellectual property rights, and any confidential information.


Your Information

Our Privacy Policy sets out how we will use your information.


International orders

We reserve the right to determine what orders can and cannot be accepted based on location. As a result of legal, regulatory, customs, and duty restrictions that may be applied to orders outside of Saudi Arabia, U.A.E and India it may not be possible for us to fulfill the order and such a decision is reserved for us without any right to you.


Returns and Refunds

 Curated to utter precision by experts, our products are sure to captivate discerning connoisseurs with their premium quality. If you are not completely satisfied with the quality of your order upon arrival, please contact care@ahlandates.com within 24 hours of receiving your order, for assistance with a replacement or exchange. Please note that you will be asked to provide photographic evidence.

Replacements or exchanges will only be provided in the following instances:

  • The incorrect goods have been shipped.
  • The goods are defective.
  • The goods have been damaged during the delivery process.

As our products are perishable, ahlandates.com also known as “Ahlan Luxury Gourmet” reserves the right to reject your claim if the requested evidence is not sufficient and/or has not been provided within the prescribed period of 24hours.

If Ahlandates.com accepts your claim, a replacement order shall be sent to you within two days after acceptance of the claim. Refunds will only be given if a replacement is not possible. Refunds will be processed within 10 to 12 working days of the claim being accepted and the refund can only be processed directly to the method of payment used for the original order.

If there is a delivery failure that is a result of your error, such as providing an incorrect address or not being available at the time of delivery, Ahlandates.com shall not be held responsible. Any shipments that are returned or require re-routing will be subject to reshipment charges which you shall be liable for.

 

Legal

We have the right to amend, remove or vary our services and any part of the website including the Terms and Conditions at any time without having to provide notice to you. You acknowledge and agree that the Terms and Conditions can be replaced and as a result, it is your responsibility to periodically check the Terms and Conditions as the use of the Website and the purchase of goods is your acknowledgment that the Terms and Conditions posted on the Website supersedes all prior agreements and understandings.

www.ahlandates.com is allowed to assign or transfer its rights or obligations.

If any of the provisions of these Terms and Conditions is found to be invalid under any applicable law, such provision shall be deleted without affecting the remaining provisions herein.

The Website Terms and Conditions are subject to and governed by Indian Law. All disputes arising from the Website are subject to the exclusive jurisdiction of the courts of India.


Contact Us

If you have a complaint or would like to contact us, please reach out via one of the following methods:

Email: info@ahlandates.com